Privacy Policy

RingLine (“RingLine,” “we,” “us,” or “our”) provides an AI phone-answering and missed-call follow-up service for home-services businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using RingLine or providing your mobile number, you agree to this Policy.

Information We Collect

• Account information — business name, owner name, email, and mobile phone number provided when you sign up.
• Call and message data — phone numbers, call recordings/transcripts, appointment details, and summaries generated when our AI handles a call on your behalf.
• Usage data — basic technical information such as log data needed to operate and secure the service.

How We Use Information

We use your information to answer and route calls, book appointments, send you call-briefing and follow-up notifications, provide your client dashboard, and operate, secure, and improve the service. We do not use your information for advertising.

SMS / Text Messaging

With your consent, RingLine sends SMS text messages to the mobile number you provide. These are transactional service notifications — for example, a summary of a missed call our AI handled, or a follow-up message to a caller on your behalf.

• Consent: You opt in to receive text messages when you sign up for RingLine and provide your mobile number. Consent is not a condition of purchase.
• Message frequency varies based on your call and account activity.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe and stop receiving messages. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.

How We Share Information

No mobile information (phone numbers, SMS opt-in, or consent) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. We share information only with the service providers that help us operate RingLine — such as our telephony provider (Twilio), AI provider (Anthropic), and hosting and email providers — and only as needed to deliver the service. Text messaging originator opt-in data and consent are never shared with any third parties for their own use. We may also disclose information if required by law.

Data Retention & Security

We retain information for as long as your account is active or as needed to provide the service and meet legal obligations. We use industry-standard safeguards, including encryption of sensitive data, to protect your information. No method of transmission or storage is 100% secure.

Your Choices

You may opt out of text messages at any time by replying STOP. You may request access to, correction of, or deletion of your information by contacting us. Closing your account stops future service messages.

Contact Us

Questions about this Policy or your data? Email drewcannon429@gmail.com.